Privacy Policy

True Par may collect a user's name, nickname and email address; handicap details; subscription and event-pass status; saved courses and events; round scores; imported round summaries; shot locations; and fairway, green-in-regulation and putting statistics. True Par may also collect coaching connection details, device-sync data, a push-notification token and notification preferences, and app diagnostics.

When you choose to use optional features, True Par may additionally process a paper-scorecard photo, private coaching messages and media, coaching photos and videos, voice notes, swing-review videos and annotations, lesson details, coach feedback, and AI Swing Lab videos, selected frames and generated analysis.

Location data is collected only when you are using golf GPS features, as described below.

We use this information to:

• Authenticate accounts.
• Run the scorecard and calculate True Par.
• Show GPS distances and maps.
• Save and synchronise rounds, courses, settings and related content.
• Provide Plus, event, coaching and watch features.
• Process optional AI features such as paper-scorecard extraction, AI round analysis and the AI Swing Lab.
• Send notifications you have enabled.
• Provide support and respond to requests.
• Maintain safety and prevent abuse.
• Improve reliability, security and app performance.

Location is used only while you are using golf GPS features to:

• Show distances to the front, middle and back of the green.
• Show your position on the hole map.
• Mark shot positions when you use Plus shot tracking.

True Par does not need your location when you are not using golf GPS features. You can decline location permission or change it later in your device settings. True Par does not use background location unless that behaviour is added separately in the future.

When you select “Scan paper scorecard”, the selected image is sent securely through True Par's backend to OpenAI for one-time extraction. True Par does not retain the original paper-scorecard photo. Only the course and round details you review and choose to save are retained.

For Plus AI round analysis, scoring and tracking facts from the current round and a limited recent-round comparison are sent securely through True Par's backend to OpenAI. Free-text round and hole notes, precise shot coordinates and your email address are not included. Generated analysis is guidance and may be incomplete or mistaken.

When you connect with a coach, True Par stores the connection and your sharing choices, plus the private messages, photos, videos, voice notes, swing-review videos, annotations, lesson details and coach feedback needed to provide the service. Media is held in private storage and opened using short-lived links after access is checked.

You can report an individual message or block the other person from the conversation. Blocking ends the coaching connection and prevents further messages or reviews through that connection.

Your private coaching photos, videos and voice notes are not made public, listed, sold, or used to train models unrelated to providing your coaching. They are stored privately and opened through access-checked, short-lived links.

When you choose to use the private AI Swing Lab, the swing video and selected frames are stored securely and processed through True Par's backend to generate an analysis and optional narration. AI output may be incomplete or mistaken and is not a substitute for professional coaching or medical advice.

If notifications are enabled, True Par stores a device push token and your notification preferences so it can send account, event and private coaching updates. You can disable notifications in True Par or in your device settings.

CSV history imports are previewed before saving. True Par keeps only the round and aggregate statistic fields you confirm. The original CSV file is not uploaded or retained as a file by True Par.

True Par may use the following service providers. Data is sent only as needed for the feature being used; not all providers receive all user data.

• Supabase for authentication, database, private storage, server functions and synchronisation.
• Mapbox and a protected golf-data API proxy for maps and course data.
• RevenueCat and Apple or Google for purchases and entitlement status.
• OpenAI for optional paper-scorecard extraction, AI round analysis and AI Swing Lab processing.
• Expo for app services and enabled push notifications.
• A protected coaching service for coach connections when that feature is enabled.
• Apple (Apple Watch), Google (Wear OS) or Garmin (Connect IQ) services for the watch features you choose to use.

These providers process data under their own terms and policies.

You can:

• Use guest mode.
• Edit your profile information in Settings.
• Decline or disable location permission.
• Disable notifications in True Par or in your device settings.
• Report or block someone within a coaching conversation.
• Delete your account inside the app through Settings and the delete-account control.
• Request deletion through the delete account page.
• Delete the app to remove local guest data.
• Contact support for help with your account data.

Guest data remains on the device unless you clear it or delete the app. Logged-in account, round, event, coaching, message, media, notification and generated-analysis data may synchronise to True Par's backend. Original paper-scorecard photos and imported CSV source files are not retained. Account deletion removes the login and user-owned cloud records and private media. Limited safety, fraud, transaction or legal records may be retained where required.

You should use the report and block controls in private coaching conversations for inappropriate content or conduct. Reports may be reviewed for safety and enforcement. For urgent or out-of-conversation concerns you can email support@truepar.golf.

We take reasonable steps to protect information using secure storage, access controls and encrypted transfers where appropriate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Some service providers may process data outside the UK. Where that happens, we rely on appropriate safeguards such as recognised transfer mechanisms, and only share data as needed for the feature being used.

True Par is intended for general golf use and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact support.

Depending on the circumstances, UK residents may have rights to access, correct, delete or restrict use of their personal data, and to object to or complain about processing. You can exercise these rights by deleting your account in the app or contacting support. Response times follow applicable UK data protection law.

If you have a concern about how we handle your personal data that we cannot resolve, you can contact the UK Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. We will indicate the latest revision by updating the “Last updated” date at the top of this page. Material changes will be communicated through the app or this page. Continued use of True Par after a change confirms you accept the updated policy, subject to your non-waivable consumer rights.

For privacy questions, contact: support@truepar.golf